Both people must be signed in to Connect You All.
Ready. Allow camera and microphone when your browser asks.
Camera / microphone is blocked
Your browser is not allowing Connect You All to use your camera or microphone. Fix it once:
Computer (Chrome): click the lock / tune icon at the left of the address bar → Site settings → set Camera and Microphone to Allow. On a Mac also check: System Settings → Privacy & Security → Camera → Chrome ON, and Microphone → Chrome ON.
iPhone (Safari): tap the “AA” / lock icon in the address bar → Website Settings → Camera & Microphone → Allow.
Android (Chrome): tap the lock icon → Permissions → Camera & Microphone → Allow.